Service Delivery Framework

How We Engage a Case

Whether you engage at the claim stage or want RateFast embedded from day one, there is a service level built for your workflow.

Single Case No Minimum Commitment

Single Case

Per case

Refer a single case with no ongoing commitment.

Submit single PR-4/rating request direct
No minimum commitment
Core Required for full-cycle

Signature Partnership

Stages 1–5

Full-cycle case monitoring for TPAs and employers.

TPAs and employers
Full-cycle case monitoring
Auxiliary Add-On

Extended Services

À la carte add-ons

Extended coverage for existing Signature Partners.

MMI Review and Specialty Oversight
Clinic and Specialist Engagement
Step by Step

What Happens After
You Refer a Case

Reach Out or Refer a Case
Step 01

Reach Out or Refer a Case

Submit a case directly, or talk to the team first (no minimum commitment to get started).
Clinical Review
Step 02

Clinical Review

Medical records are reviewed and specialty consults looped in whenever the need is identified.
Report Generation
Step 03

Report Generation

A clinician prepares the report; a physician reviews and signs it.
Delivery and Ongoing Support
Step 04

Delivery and Ongoing Support

You receive the signed report, and our team stays available for follow-up.
$33M
Saved
5 Day
Turnaround
100K
Claims Closed