Last updated: July 8 2022
“Health-related information” means all individually identifiable health information, including demographic information and information related to an individual’s physical or mental health, the provision of health care to the individual, or the individual’s payment for the provision of health care.
“Health service provider” means an entity that provides health-related services.
“RateFast Services” are defined as any computer or mobile application or software under RateFast’s control, whether partial or otherwise, in connection with RateFast providing the services to a user, including any website or application owned or controlled by RateFast. The RateFast Services include but are not limited to, providing a system to offer impairment rating services, report creation services, and storing health-related information to make it available to users.
Medical Advice. RateFast does not give medical advice. RateFast Services may provide helpful information to assist you in medical decision-making. The information and materials available through the RateFast Services are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment. You assume full risk and responsibility for the use of information you obtain from or through the RateFast Services. You will be solely responsible for the professional and technical services you provide. In addition, we do not recommend or endorse any provider of health care or health-related products, items, or services. Your relationship with your patients and clients is between you and the patient or client. The patient will never have a physician-patient relationship with RateFast. RateFast does not practice medicine or any other licensed profession and offers no medical or other professional services.
Legal Advice. RateFast does not provide legal advice. While RateFast Services may assist you in evaluating a workers’ compensation claim, RateFast Services are for informational and educational purposes only and are not intended to constitute professional legal advice. You do not have an attorney-client relationship with RateFast, RateFast does not practice law, and offers no legal services.
Third-Party Services. Your use of the RateFast Services may include the use of certain third party software and services or allow you to access additional software and services offered by third parties. Your use of such software or services may require that you enter into separate subscription, licensing, and/or business associate agreements with such third-party vendors and suppliers. You agree: (i) to comply with and, upon request, execute such agreements as may be required for the use of such software or services; (ii) that RateFast may disclose individually identifiable health-related information to these third-parties on your behalf.
Indemnification. You agree to indemnify and hold RateFast harmless for any access to or use of RateFast Services by any agent or employee. You agree that you are responsible for ensuring that health-related information is properly protected under applicable law.
Individuals’ Consent for Data Collection and Use. You represent and warrant that you have obtained the proper consents, authorizations, and releases from individuals to the fullest extent required by applicable law before posting or submitting their health-related information to RateFast while using RateFast Services.
Exporting Information from RateFast. You are solely responsible for any health-related information exported from RateFast while you are using RateFast Services. You represent and warrant that you will export and subsequently use protected health information only as permitted by HIPAA and applicable federal and state law.
Transferring Information into RateFast. You may be able to transfer information from your or third-party data sources into RateFast. You represent and warrant that you have all necessary patient authorizations for such data transfers and that such data transfers will comply with HIPAA and other applicable federal and state law.
Compulsory Information Disclosure. You will promptly notify us of any order or demand for compulsory disclosure of health-related information if the disclosure requires access to or use of RateFast Services. You will cooperate fully with us in connection with any such demand.
Data Retention. You are responsible for complying with all state and federal laws related to retention of medical data and records, patient access and amendment to information, and patient s to release data.
You agree to use the RateFast Services only as permitted by HIPAA, the 21st Century Cures Act, and other applicable state and federal data privacy laws.
As part of our internal compliance control, to the extent RateFast uses third party business processing outsourcing vendors in connection with our provision of the RateFast Services, we reserve the right to conduct an audit of their operations in our discretion.
Patient-Collected Data. For the avoidance of doubt, both you, each end-user of yours, and Alchemy Logic Systems Inc. shall have rights to use the Patient-Collected Data. As used herein, the “Patient-Collected Data” shall mean the PHI (defined below) that is collected in connection with your use of RateFast Services. In the event that a patient requests their Patient-Collected Data from RateFast, RateFast shall use its reasonable efforts to provide the Patient-Collected Data to such patient. As used herein, “PHI” shall mean individually identifiable health information, as that term is defined in 45 C.F.R. § 160.103.
Automatically Collected Data. We may collect certain information automatically when you use RateFast Services, such as your internet protocol (IP) address, device and advertising identifiers, browser type, operating system, internet service provider, webpages that you visit before and after using RateFast Services, information about the links you click and webpages you view within RateFast’s website, and other standard server log information. We may also collect certain location information when you use RateFast Services, such as your computer’s IP address, your mobile device’s GPS signal, or information about nearby WiFi access points and cell towers.
We may also collect technical data to address and fix technical problems and improve our RateFast Services, including the memory state of your device when a system or app crash occurs while using RateFast Services. Your device or browser settings may permit you to control the collection of this technical data. This data may include parts of a document you were using when a problem occurred, or the contents of your communications. By using RateFast Services, you are consenting to the collection of this technical data.
Owner of Account and Health-Related Information. You represent and warrant that the primary account holder (i.e., a health service provider, insurance carrier, or attorney) holds the legal rights to the RateFast account and the right to the information posted to RateFast.
Accurate Account Information. You represent and warrant that the information you provide to RateFast upon registration and at all other times will be true, accurate, current, and complete. You also represent and warrant that you will ensure that this information is kept accurate and up-to-date at all times.
Verification. You agree that we may take steps to verify your identity and credentials at any time. You agree that we may use and disclose information, including “Confidential Information,” about you for such purposes, including making inquiry of third parties concerning your identity and professional and practice credentials. You authorize such third parties to disclose to us such information as we may request for such purposes, and you agree to hold them and us harmless from any claim or liability arising from the request for or disclosure of such information. You agree that we may terminate your account and your access to RateFast Services at any time if we are unable at any time to determine or verify your qualifications or credentials.
Notification in Case of Breach. You agree to notify us immediately of any breach in the secrecy of your log-in information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by an unauthorized party, you agree to immediately notify RateFast support. You will be solely responsible for the losses incurred by RateFast and others (including patients or claimants) due to any unauthorized use of your account that takes place prior to notifying RateFast that your account has been compromised.
Additional Use Terms. You agree to access RateFast Services and RateFast Content only: (i) through your Authorized Users (defined below) acting within the scope of their service for you; (ii) protocols through applications and communication channels agreed upon and authorized by RateFast; (iii) for your internal use; and (iv) from and within the United States. RateFast Services are not intended to be used outside of the United States. RateFast makes no representations and warranties that the RateFast Services comply with applicable law in your jurisdiction. In the event that you use RateFast Services outside of the United States, you acknowledge and understand that you are solely responsible for any and all legal consequences for violating applicable laws within your jurisdiction and that you waive all claims against RateFast.
Violations of system or network security may result in civil or criminal liability. RateFast will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Sites or any activity being conducted on the Sites.
Third Party Browser Extensions. Extensions are small software programs, developed by third parties, that can modify and enhance the functionality of your browser. Extensions may have privileges, including the ability to read, record and/or modify your private data, including PHI. These extensions are installed by individual users into the browser on their computers and are utilized at users’ own risk. Further, such extensions are not affiliated with RateFast and RateFast does not have visibility into which extensions any user may use. RateFast assumes no risk of loss of data or breach of such data due to your use of browser extensions. RateFast makes no representations whatsoever about any other website that you may access through its Sites. When you access a non-RateFast site, please understand that it is independent of RateFast, and that RateFast has no control over the content on that website. In addition, a link to a non-RateFast website does not mean that RateFast endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of malware and other items of a destructive nature. If you decide to access any of the third party sites linked to the Sites, you do this entirely at your own risk.
Prior to using RateFast Services, if you have one (or more) of these extensions enabled in your browsers, RateFast recommends completely removing all of these extensions immediately as disabling the extensions may not be sufficient to protect your PHI. We recommend that you only access the RateFast Services from supported browsers that have all plugins and extensions removed.
Further, installing any third-party software on your operating system may also subject you to the same risks as using browser extensions. RateFast assumes no risk of loss of data or breach of such data due to your use of browser extensions. RateFast has no liability to you due to damages caused by any third-party software, including, without limitations, browser extensions.
RateFast may communicate with you by email or by posting notice on the RateFast website. You may request that we provide notice of security breaches in writing.
You agree to receive texts, phone calls, and/or email from us at the phone numbers and email addresses you provided to us for informational and customer service-related purposes.
Electronic Notices. By using RateFast Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of RateFast Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on RateFast Services or sending a text or email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please contact us.
RateFast owns all of the content we create, but you may use it while you use RateFast Services. You cannot use our logo without our written permission.
The contents of RateFast Services include: RateFast websites, RateFast Services, RateFast materials, RateFast Services descriptions, proprietary methods, templates, spreadsheets, databases and other electronic tools created or owned by RateFast, including all data and information included in or entered into RateFast Services that RateFast compiles, sorts, integrates, normalizes, analyzes, maps, stores, processes, selectively aggregates and/or combines with multiple disparate data sources, for comparison, benchmarking or other similar and lawful purposes, as well as edits, improvements, additions, modifications, interfaces, and derivative works prepared from or relating to any of the foregoing, and any and all tangible and intangible works of authorship, copyrights, patents, trademarks, trade secrets and trade dress, and all intellectual property rights in any of the foregoing (collectively, “RateFast Content”). All RateFast Content and the compilation (meaning the collection, arrangement, and assembly) of all RateFast Content are the property of RateFast or its licensors and are protected under copyright, trademark, and other laws
RateFast Marks. RateFast, the RateFast logo, and other RateFast logos and product and service names are or may be trademarks of Alchemy Logic Systems Inc. (the “RateFast Marks”). Without our prior written permission, and except as solely enabled by any link as provided by us, you agree not to display or use in any manner RateFast Marks.
All pages within RateFast’s websites and applications (the “Sites”) and any material made available by RateFast for download are the property of RateFast, or its licensors or suppliers, as applicable. The Sites are protected by the United States and international copyright and trademark laws. The contents of the Sites, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through the Sites may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by RateFast. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, RateFast Content or other proprietary information (including; images, text, page layout, or form) of RateFast without our express written consent.
User Agreements and Other Content. If you submit, upload or post any agreements, contracts, consents, notices, advice, recommendations, comments, files, videos, images or other materials to us or our Sites (“User Content”), you agree not to provide any User Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. The user is solely responsible for obtaining all necessary agreements and consents from and providing all required notices to, patients and other consumers. You agree not to contact other users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to RateFast that you have the legal right and authorization to upload all User Content on the Sites. RateFast is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to you or anyone else any compensation for any User Content; or (3) to respond to any User Content.
RateFast does not regularly review User Content but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Sites. You grant RateFast the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content. You are and shall remain solely responsible for the content of any User Content you post to the Sites or provide to patients or other consumers. RateFast and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.
Indemnification. You agree to defend, indemnify and hold RateFast harmless from and against all third party claims, damages, and expenses (including reasonable attorneys’ fees) against or incurred by RateFast arising out of any User Content you post or allow to be posted to the Sites.
If you are under 18 years of age, you may not access the Sites or use RateFast Services.
Shared Security Responsibilities. The RateFast Sites and services are meant to help transmit sensitive data. We have done our best to protect sensitive data in our hands but you are also a part of the solution. You agree to: use a strong password; do not share your login credentials; update your systems regularly; install and use anti-virus and firewall software; transmit sensitive information using secure agreed-upon methods; and do not use RateFast Sites or RateFast Services in a public place.
Individual Accounts and Abuse. In some instances, we may offer a free service as a benefit to the community. When you let other people share your account, delete your account and sign up again to get another 30 free days, or have your whole employee base on a free plan, you are taking advantage of RateFast Services. If we think you are doing this, we may warn you. If you do not respond or change behavior, we will delete your account and prevent you from using our Sites and RateFast Services again. If you have more than one (1) person, employee, or independent contractor in your organization that has accounts with us, you must be on an upgraded plan.
Termination of Account by the User. If you desire to terminate your account, you must contact RateFast support and verify your identity before your account can be terminated. RateFast will not delete your account by virtue of your email alone.
Accuracy and Integration of Information. Although RateFast attempts to ensure the integrity and accuracy of the Sites and the content on the Sites, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Sites and content thereon. It is possible that the Sites could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that a potential inaccuracy arises, please inform RateFast so that it can be reviewed and corrected if necessary. Information contained on the Sites may be changed or updated without notice. Additionally, RateFast shall have no responsibility or liability for information or content posted to the Sites from any non-RateFast affiliated third party.
“Confidential Information” means all confidential information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include the content you post to the RateFast Services, not including personal and health-related information; RateFast Confidential Information shall include RateFast Services, customer feedback, and information relating to the performance, reliability, or stability of the RateFast Services, operation of the RateFast Services, know-how, techniques, processes, ideas, algorithms, and software design and architecture; and Confidential Information of each party shall include business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.
Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.
You, or the people who allow you to use their content, own all of the content you create using RateFast Services. However, we may use it for any purpose, including in our marketing materials. We may also modify your content to make it work better on RateFast Services.
It is very important that you have permission to use other people’s content or they may be able to sue you for violating their legal rights.
RateFast Claims No Ownership. RateFast Services may provide you with the ability to create, post, or share User Content. RateFast claims no ownership over your User Content. You or a third party licensor, as appropriate, retain all copyright, patent, and trademark rights to any of the content you post on or submit through RateFast Sites. You are responsible for protecting those rights. You also acknowledge and agree that your User Content is non-confidential and non-proprietary.
You Acquire No Ownership of Others’ Content. You understand and agree that you will not obtain, as a result of your use of RateFast Services, any right, title, or interest in or to such content delivered via RateFast Services or in any intellectual property rights (including, without limitation, any copyrights, patents, trademarks, trade secrets, or other rights) in the content.
Let us know if you think a user has violated your copyright using RateFast Services, or if you think someone incorrectly reported that you violated his or her copyright.
We disclaim any responsibility or liability for copyrighted materials posted on the Sites. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.
RateFast respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (the “DMCA”), which provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law, we will respond promptly to notices of alleged infringement that are reported to RateFast’s designated copyright agent, identified below.
If you believe in good faith that materials posted on the RateFast Services infringe your copyright, you (or your agent) may send RateFast a “Notification of Claimed Infringement” requesting that the material be removed, or access to it blocked. The notice must comply with the following requirements:
Attention: Designated Copyright Agent
2360 Mendocino Ave, Ste A2-325
Santa Rosa, CA 95403
If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send RateFast a counter-notice.
Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright/ for details. Consult your legal advisor and see 17 U.S.C. Section 512 before filing a notice or counter-notice as there are penalties for false claims under the DMCA.
RateFast appreciates hearing from its users and welcomes your comments regarding RateFast Services. Please be advised, however, that RateFast does not accept or consider creative ideas, suggestions, inventions, or materials (“creative ideas”) other than those which we have specifically requested. While RateFast values your feedback on our services, clinical workflows, templates or other feedback with respect to RateFast Services or RateFast Content (collectively, “Feedback”), please be specific in your comments and do not submit creative ideas. If, despite this request, you send RateFast creative ideas, RateFast shall:
For the avoidance of doubt, you shall, and hereby do, hereby irrevocably assign to RateFast your entire right, title and interest in and to the Feedback without restriction.
We do not represent or guarantee the truthfulness, accuracy, or reliability of content, posted by users, User Content. You accept that any reliance on material posted by other users, vendors, or suppliers will be at your own risk. By using RateFast Services you accept the risk that you might be exposed to content that is objectionable or otherwise inappropriate.
You are solely responsible for your User Content on RateFast Services. RateFast does not endorse any, nor is it responsible for, User Content on RateFast Sites. You assume all risks associated with your User Content, including anyone’s reliance on its quality, accuracy, or reliability. You may expose yourself to liability if, for example, your User Content contains material that is false, intentionally misleading, or defamatory; violates third-party rights; or contains material that is unlawful or advocates the violation of any law or regulation.
You agree to use RateFast Services only for its intended purpose and in an authorized manner. You must use RateFast Services in compliance with all privacy, data protection, intellectual property, and other applicable laws. The following uses of RateFast Services are prohibited. You may not:
We reserve the right to suspend or terminate your account and prevent access to RateFast Services for any reason, at our discretion. We reserve the right to refuse to provide RateFast Services to you in the future.
Changes to RateFast Services. We may change, suspend, or discontinue any aspect of RateFast Services at any time, including hours of operation or availability of RateFast Services or any feature, without notice or liability.
User Disputes. We are not responsible for any disputes or disagreements between you and any third party with whom you interact using RateFast Services. We are also not responsible for disputes or disagreements between you and any patient with or for whom you have used the RateFast Services. You assume all risk associated with dealing with third parties. You agree to resolve disputes directly with the other party. You release RateFast of all claims, demands, and damages in disputes among users of RateFast Services. You also agree not to involve us in such disputes. Use caution and common sense when using RateFast Services.
Content Accuracy. We make no representations about accuracy, reliability, completeness, or timeliness of any contents of RateFast Services, including health-related information. Similarly, we make no representations about accuracy, reliability, completeness, or timeliness of any data from third-party vendors or suppliers, such as data resulting from the speech-to-text or optical character recognition functionality, or the quality or nature of third-party products or services obtained through the RateFast Services. Use RateFast Services at your own risk.
We make no promises and disclaim all liability of specific results from the use of RateFast Services.
Released Parties Defined. “Released Parties” includes RateFast, Alchemy Logic Systems Inc. and our affiliates, officers, employees, agents, partners, and licensors.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) YOUR USE OF RATEFAST SERVICES IS AT YOUR SOLE RISK, AND RATEFAST SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THE RELEASED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO PRODUCTS OR (INCLUDING ANY AND ALL THIRD PARTY) SERVICES OFFERED BY BUSINESSES LISTED BYRATEFAST, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) THE RELEASED PARTIES MAKE NO WARRANTY THAT (I) RATEFAST SERVICES WILL MEET YOUR REQUIREMENTS, (II) RATEFAST SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF RATEFAST SERVICES WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY OF ANY GOODS OR SERVICE AVAILABLE FROM WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; AND (C) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF RATEFAST SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE RELEASED PARTIES SHALL NOT BE LIABLE TO YOU OR YOUR PATIENTS, CLIENTS OR CUSOTMERSFOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF RATEFAST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE RATEFAST SERVICES OR RATEFAST CONTENT; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH, FROM, OR AS A RESULT OF RATEFAST SERVICES OR YOUR USE OF RATEFAST CONTENT; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY USER OR THIRD PARTY ON RATEFAST SITES; (V) YOUR RELIANCE ON CONTENT MADE AVAILABLE BY US; OR (VI) ANY OTHER MATTER RELATING TO RATEFAST SERVICES, RATEFAST CONTENT, ANY THIRD PARTY SOFTWARE OR SERVICES, OR YOUR USE OF BROWSER EXTENSIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS IN THIS PARAGRAPH MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT POSSIBLE BY LAW, OUR MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH RATEFAST SERVICES OR YOUR USE OF RATEFAST CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED $100.
We are located in California, so all disputes must be resolved in California. We will use arbitration to resolve any problems, and you cannot join a class action lawsuit or obtain a jury trial for any disputes you have with us related to your use of RateFast Services.
RateFast Services may integrate with a third-party payment processor(s) (each, a “Payment Processor”) that process third party credit card payments on your behalf through your RateFast account (the “Payments”). If a chargeback occurs with respect to any Payments processed on your behalf (a “Chargeback”), then you agree that, as between you and RateFast, you will be solely responsible for the amount of the disputed Payment and any additional fees or penalties which are charged by the Payment Processor (collectively, the “Chargeback Amount”). RateFast will use reasonable efforts to notify you if a Payment Processor notifies RateFast that a Chargeback has occurred, and you agree to assist RateFast as necessary to investigate and resolve the Chargeback. In the event that a Chargeback occurs and RateFast pays any Chargeback Amounts to the Payment Processor that is attributable to Payments processed on your behalf, you further agree to pay to RateFast any Chargeback Amount associated with such Chargeback, and hereby authorize RateFast to charge the balance of such Chargeback Amount to your default payment method, plus a service fee equal to the greater of (x) $15 or (y) such amount that is charged by any third party and/or any other financial institution(s) (the “Service Fee(s)”). If a Chargeback is resolved in your favor and the Payment Processor gives RateFast a credit for some or all of the Chargeback Amount, then RateFast shall refund to you such credited amounts. The Service Fee is non-refundable. In the event that you request a refund of any Payments, you will be responsible for any and all credit card or third party processing fees. For the avoidance of doubt, such credit card and/or third party processing fees shall not be refundable to you if you request a refund of any Payments. In the event that: (i) a chargeback dispute is resolved in your favor, RateFast reserves the right to terminate Your Agreement (and suspend your use of RateFast Services) at any time following prior written notice to you; and (ii) if you remain in default of your payment obligations under Your Agreement, then we may engage a third-party debt collector to seek recovery of any such past due amounts.
Alchemy Logic Systems Inc. dba RateFast
2360 Mendocino Ave, Ste A2-325, Santa Rosa, CA 95403
©2019, Alchemy Logic Systems, Inc., All Rights Reserved. Patent Pending